COMPLAINT PROCEDURE
Customer’s Complaint
First Women Bank Limited is committed to provide excellent customer services and Banking experience. The Bank is committed to:
-
providing an efficient, fair and accessible mechanism
for resolving complaints
- monitoring complaints to improve the quality of services
- recognizing a customer’s right to make complaints, comments or suggestions about the standard and quality of services and programs provided
-
ensuring that all complaints are heard and equitably resolved
as soon as possible
- promoting a positive attitude towards resolving complaints
- providing customers with information about the complaint management process
SOURCE OF COMPLAINT
- Customer through branch
- Whistle Blowing
- Banking Mohtasib
- Any other Government Body
- Customer direct to CMU
- State Bank of Pakistan
- Federal Ombudsman
COMPLAINT LODGEMENT CHANNELS
- Written Complain (Branch/Head office
- Complain Drop Box
- Fax
- Branch Banking
-
Customer Letters
directly to CMU - Telephone
- Digital Media
ALTERNATIVE FORUMS TO LODGE COMPLAINTS
If you are not satisfied with the resolution provided by the Bank you may approach:
- The Director Banking Conduct & Consumer Protection Dept. 5th floor, SBP Main Building State Bank of Pakistan I.I. Chundrigar Road, Karachi.
- Website: www.sbp.org.pk
- Phone: +92-2l -99218148 & 3245355I, 99221141
- UAN No: 111-727-273
- Email: [email protected]
- The Banking Mohtasib (Pakistan Secretariat) 5th Floor, Shaheen Complex, M. R. Kiyani Road, Karachi.
- Website: www.bankingmohtasib.gov.pk
- Phone: +9221:99211334 to 38 (5 lines)
- Fascimile: +9221 -9921731 5
- Email: [email protected]
FOR ATM SUPPORT
For any ATM Card Related query, please dial our 24/7 Call Center No. 021-111-11-3925 & 0331-3925-111 or contact following:
- Junaid Rana
- Address: First Women Bank Ltd, Head Office, Mezzanine Floor, S.T.S.M Foundation Building, CL-10/20/2, Beaumont Road, Civil Lines, Karachi.
- Phone: 021-111-676767 Ext. 382
- Fax: 021- 35657756
- Email: [email protected]
- Farhan Siddiqui
- Address: First Women Bank Ltd, Head Office, Mezzanine Floor, S.T.S.M Foundation Building, CL-10/20/2, Beaumont Road, Civil Lines, Karachi.
- Phone: 021-111-676767 Ext. 555
- Fax: 021- 35657756
- Email: [email protected]
