Customer Service is a top priority for FWBL. All FWBL customers are attended to promptly and respectfully, irrespective of age, gender, race, ethnicity, disability, language skills, social or economic status.
Account Related Services
Card Related Services
Source of Complaints
Complaint Lodgment Channels
SECP Service Desk
Company’s Own Complaint Handling Information
Contact Person: Head Marketing & Service Quality
Phone Number: 021-35657630
Email: [email protected]
Deposit Protection Corporation
The current limit of protected amount for all eligible depositors is PKR 500,000/- (Rupees Five hundred thousand only) per depositor per bank.
All scheduled banks operating in Pakistan are mandatory member institutions of the Deposit Protection Scheme.
know Your Rights & Responsibilities as a Bank Consumer
Protecting your Payment Cards
SBP - Rupay ko Pehchano
Awareness of Federal Insurance Ombudsman
S.T.S.M. Foundation Building,
CL/10/20/2, Beaumont Road,
Civil Lines, Off Dr. Ziauddin Ahmed Road,
Karachi – 75530, Pakistan
Phone: 021-35657684-9, 35212182-4
Call Center: 021-111-11-3925, 0331-3925-111
For Branches & ATMs , click here.
For Regional Offices, click here.
For Media contact, click here.
For Person with Disabilities (PWD) Model Branches, click here.
For Pensioners Cell, click here.
Focal Person for Politically Exposed Person, click here.