اردو

Customer Service is a top priority for FWBL. All FWBL customers are attended to promptly and respectfully, irrespective of age, gender, race, ethnicity, disability, language skills, social or economic status.

FWBL offers an enhanced Service experience with the upgradation of the Bank’s 24/7 Call Center.
021-111-11-3925, 0331-3925-111

Account Related Services

Card Related Services

Compliant Lodgment

E-Form Lodgment

Service Activation

First Women Bank Limited is committed to providing an excellent Customer Service and Banking experience. The Bank is committed to:

Source of Complaints

The Complaint Management Unit receives complaints/issues/queries/requests from the following sources/institutions:

Complaint Lodgment Channels

Complaint Email ID: [email protected]

Alternative Forums to Lodge Complaints
If you are not satisfied with the resolution provided by the Bank, you may approach:

The Director

Banking Conduct & Consumer Protection Dept.
5th Floor, SBP Main Building
State Bank of Pakistan,
I.I. Chundrigar Road,
Karachi.
Email: [email protected]
Website: www.sbp.org.pk
Contact No.: +92-2l-99218148,
3245355I, 99221141
UAN No.: 111-727-273

The Banking Mohtasib (Pakistan Secretariat)

5th Floor, Shaheen Complex,
M.R. Kiyani Road, Karachi.
Contact No.: +9221-99211334 – 38 (5 lines)
Fax: +9221-9921731 5
Email: [email protected]  
Website: www.bankingmohtasib.gov.pk

⦁ Focal Person for Politically Exposed Person, click here.

SECP Service Desk

Company’s Own Complaint Handling Information

PENSIONERS’ CELL

Contact Person: Head Marketing & Service Quality
Phone Number: 021-35657630
Email: [email protected]

Deposit Protection Corporation

The Deposit Protection Corporation (DPC) has been established under the Deposit Protection Corporation Act, 2016 as a subsidiary of the State Bank of Pakistan (SBP). The primary objective of the DPC is to protect small depositors for the losses incurred by them to the extent of the protected amount, in the event of the failure of a bank.
The current limit of protected amount for all eligible depositors is PKR 500,000/- (Rupees Five hundred thousand only) per depositor per bank.
All scheduled banks operating in Pakistan are mandatory member institutions of the Deposit Protection Scheme.
⦁ Process Flow and documentation requirement for Freelancer and IT Entities Accounts.

know Your Rights & Responsibilities as a Bank Consumer

Protecting your Payment Cards

SBP - Rupay ko Pehchano

State Bank of Pakistan (SBP), as part of its campaign ‘Rupay ko Pehchano’, has launched videos and a smartphone application on the security features of currency notes, in a Ceremony held on 22nd December, 2015.  A total of five videos have been developed, one each for Rs. 5,000, Rs. 1,000, Rs. 500, and one for Rs. 100, 50, 20 & 10. The fifth video highlights the security features of all the currency notes in circulation. This is one of the initiatives that SBP has taken to check counterfeiting and maintaining the integrity of our currency notes. For viewing or downloading the videos on ‘Rupay ko Pehchano’, please select the given links:

Awareness of Federal Insurance Ombudsman

Clearing Guidelines

CUSTOMER SATISFACTION SURVEY
Dear valued customer, We strive continuously to guarantee your banking experience is fulfilling. To this end, we’re conducting a brief survey that won’t exceed 10 minutes of your time. Your feedback is invaluable to us and will assist in enhancing our service to you.

Head Office
S.T.S.M. Foundation Building,
CL/10/20/2, Beaumont Road,
Civil Lines, Off Dr. Ziauddin Ahmed Road,
Karachi – 75530, Pakistan
Phone: 021-35657684-9, 35212182-4
Fax: 021-35657756
UAN: 111-676-767
Call Center: 021-111-11-3925, 0331-3925-111
For Branches & ATMs , click here.
For Regional Offices, click here.
For Media contact, click here.
For
Person with Disabilities (PWD) Model Branches, click here.
For Pensioners Cell, click here.
Focal Person for Politically Exposed Person, click here.

Customer Service is a top priority for FWBL. All FWBL customers are attended to promptly and respectfully, irrespective of age, gender, race, ethnicity, disability, language skills, social or economic status.

FWBL offers an enhanced Service experience with the upgradation of the Bank’s 24/7 Call Center.
021-111-11-3925, 0331-3925-111

Account Related Services

Card Related Services

Compliant Lodgment

E-Form Lodgment

Service Activation

First Women Bank Limited is committed to providing an excellent Customer Service and Banking experience. The Bank is committed to:

Source of Complaints

The Complaint Management Unit receives complaints/issues/queries/requests from the following sources/institutions:

Complaint Lodgment Channels

Complaint Email ID: [email protected]

Alternative Forums to Lodge Complaints
If you are not satisfied with the resolution provided by the Bank, you may approach:

The Director

Banking Conduct & Consumer Protection Dept.
5th Floor, SBP Main Building
State Bank of Pakistan,
I.I. Chundrigar Road,
Karachi.
Email: [email protected]
Website: www.sbp.org.pk
Contact No.: +92-2l-99218148,
3245355I, 99221141
UAN No.: 111-727-273

The Banking Mohtasib (Pakistan Secretariat)

5th Floor, Shaheen Complex,
M.R. Kiyani Road, Karachi.
Contact No.: +9221-99211334 – 38 (5 lines)
Fax: +9221-9921731 5
Email: [email protected]  
Website: www.bankingmohtasib.gov.pk

⦁ Focal Person for Politically Exposed Person, click here.

SECP Service Desk

Company’s Own Complaint Handling Information

PENSIONERS’ CELL

Contact Person: Head Marketing & Service Quality
Phone Number: 021-35657630
Email: [email protected]

Deposit Protection Corporation

The Deposit Protection Corporation (DPC) has been established under the Deposit Protection Corporation Act, 2016 as a subsidiary of the State Bank of Pakistan (SBP). The primary objective of the DPC is to protect small depositors for the losses incurred by them to the extent of the protected amount, in the event of the failure of a bank.
The current limit of protected amount for all eligible depositors is PKR 500,000/- (Rupees Five hundred thousand only) per depositor per bank.
All scheduled banks operating in Pakistan are mandatory member institutions of the Deposit Protection Scheme.
⦁ Process Flow and documentation requirement for Freelancer and IT Entities Accounts.

know Your Rights & Responsibilities as a Bank Consumer

Protecting your Payment Cards

SBP - Rupay ko Pehchano

State Bank of Pakistan (SBP), as part of its campaign ‘Rupay ko Pehchano’, has launched videos and a smartphone application on the security features of currency notes, in a Ceremony held on 22nd December, 2015.  A total of five videos have been developed, one each for Rs. 5,000, Rs. 1,000, Rs. 500, and one for Rs. 100, 50, 20 & 10. The fifth video highlights the security features of all the currency notes in circulation. This is one of the initiatives that SBP has taken to check counterfeiting and maintaining the integrity of our currency notes. For viewing or downloading the videos on ‘Rupay ko Pehchano’, please select the given links:

Awareness of Federal Insurance Ombudsman

Clearing Guidelines

CUSTOMER SATISFACTION SURVEY
Dear valued customer, We strive continuously to guarantee your banking experience is fulfilling. To this end, we’re conducting a brief survey that won’t exceed 10 minutes of your time. Your feedback is invaluable to us and will assist in enhancing our service to you.

Head Office
S.T.S.M. Foundation Building,
CL/10/20/2, Beaumont Road,
Civil Lines, Off Dr. Ziauddin Ahmed Road,
Karachi – 75530, Pakistan
Phone: 021-35657684-9, 35212182-4
Fax: 021-35657756
UAN: 111-676-767
Call Center: 021-111-11-3925, 0331-3925-111
For Branches & ATMs , click here.
For Regional Offices, click here.
For Media contact, click here.
For
Person with Disabilities (PWD) Model Branches, click here.
For Pensioners Cell, click here.
Focal Person for Politically Exposed Person, click here.